| -- On April 9th, we ordered a VPS hosting account and uploaded our site to the server. We immediately discovered very slow 100Kbits/sec downstream speed from the server, and chatted with technical support about it. They verified the problem but had no idea how to solve it.
-- The following Monday, April 12, we checked downstream speed and found the problem wasn?t solved. We cancelled the account and, as you might expect, demanded that both the monthly and setup fees, totaling $74.95, be entirely refunded.
-- On April 27, still no credit. I emailed billing, who said she had no awareness of the account and included a lengthy lecture on the nature of billing.
-- On April 29, a credit was posted dated April 27, for $49.95. I emailed billing, who refused to fully make good on the failure to deliver services paid for by crediting the full amount, including setup fees, of $74.95. She also complained about how much of the company?s time we had taken up.
At no time did anyone apologize.
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